Frequently Asked Questions

If you have any question not answered below, please contact us to learn more.

We ship for free anywhere in the continental United States. Please contact us about shipping to any other locations.

You will receive a proof for your approval within two business days.

We require an order with payment before designing a proof.

Once a proof is approved, your sign will ship within 7 business days.

Typically we design the sign - this is what we do!  We welcome any input/notes about signs you have seen and liked on our website or in real life.  It is most important to us that you love your sign so we are happy to collaborate!

Each sign is made to order and, therefore, not returnable and non-refundable.

Notify MySubwaySign of a damaged sign within 7 days of receiving it.  Keep all packing material.  MySubwaySign will replace an exact reorder at no cost to you - no changes will be made to the reprint.